Refund and Returns Policy

Effective Date: August 2, 2025

At Najifa Technology, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with clear guidelines for returns and refunds.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or not working as expected
  • You received the wrong product
  • The product is unopened and unused within 3 days of delivery

To be eligible for a return:

  • The item must be in its original condition with all original packaging, tags, and accessories
  • You must provide the purchase receipt or order number

2. Non-Returnable Items

Certain products are not eligible for return or refund:

  • Opened or used items
  • Software, licenses, or downloadable items
  • Items damaged due to misuse or improper handling
  • Custom or special-order products

3. How to Request a Return

To initiate a return or refund request, please contact us at:

Email: sales@najifatechbd.com
Phone: 01911-261261, 01919-566504

Include the following:

  • Order ID or invoice copy
  • Reason for return
  • Clear photos (if the item is defective or damaged)

4. Refund Process

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed within 7 business days to your original payment method
  • Shipping fees are non-refundable unless the return is due to our error

5. Exchange Policy

We offer exchanges for defective or incorrect items based on availability. If the exact product is not available, we will offer:

  • A similar product of equal value
  • A refund if no suitable replacement is available

6. Shipping Returns

You are responsible for the return shipping cost unless the item was incorrect or faulty. We recommend using a trackable shipping service to ensure safe delivery.

7. Need Help?

If you have any questions about your order, return, or refund:

Email us at: sales@najifatechbd.com
Call us at: 01911-261261, 01919-566504
Visit us: Multiplan Center, Suit-772/773, 7th Floor, ECS Computer City, New Elephant Road, Dhaka 1205